Christopher Swann, DRI-WEFA and David Loomis, Illinois State University
Ballroom West
2. Session
Title: Customer Retention via CRM
Session Chair: Peter Chung
18,
Agent Based Design of Innovative CRM Interactions [PPT]
[PDF]
David Collings, BT
27, Event Driven
CRM: A Case of Korea Telecom [PPT]
[PDF]
Bosang Lee, Yunjeon Koh, Jungryul Moon, Hwanrok Chang, Korea Telecom
28,
IT Capital Spillovers in Korea [PPT]
[PDF]
Sang Sup Cho and
Kang Sun Lim, ETRI
San Miguel
12:00PM-1:30PM Luncheon
- Bayview/Union Square
1:30PM-2:30PM
Concurrent Session
1.
Session Title: Internet Multimedia Services
Session Chair : John Colias
2, Facilitating Customer Education
through the Use of Web-based Interactive 3D Models
Wen-Hao Chuang and Chung-Wing Mak, City University of Hong Kong
13, Dramatic Products/Services Innovation
Within the area of News Dissemination as a Result of Technology
Convergence
Dorotea Slimani, FRAMKOM
Ballroom West
2.
Session Title: Mobile Interconnection and Spectrum Auction
Session Chair: Wade Anderson
1,
Regulatory Concepts for Fixed-to-Fixed and Fixed-to-Mobile Interconnection
Rates in the European Union
Mag. Natascha Freund and Dr. Ernst-Olav Ruhle, 3G Mobile
Telecom.GmbH
16, Economic Context of 3G Licensing in China [PPT]
[PDF]
Xu Yan, Hong
Kong University of Science & Technology
San Miguel
2:30PM-3:00PM
Mid Afternoon Break – Farallon Room
3:00PM-4:00PM Concurrent Sessions
1. Session Title: Understanding the Buying Behaviors in
the Local Markets
Session Chair: Shari Ingram
33, Obtaining Market Share Benchmarks for Local Company Forecasting
[PPT]
[PDF]
William Newman and Kevin Duffy-Deno, TNS Telcoms
Ballroom West
2. Session Title: Incentive for Broadband Deployment
Session Chair: John Watters
4, Broadband Uptake and Infrastructure Regulation:
Evidence from the OECD Countries [PPT]
[PDF]
Bronwyn Howell, New Zealand Institute for the Study
of Competition and Regulation
10, Empirical Estimates of Regulation
Distortions in a Dynamic, Uncertain World
James Alleman,
Columbia Institute for Tele-Information and
Paul Rappoport,
Temple University
San
Miguel
4:00PM-5:00PM General Session
38,
“The Weakest Link:” How do Players Decide Who to Vote Off?
Performance, Pride and Prejudice [PPT]
[PDF]
Kenneth Train, University of California, Berkeley
Ballroom West
5:00PM-6:00PM Vendor Reception – Farallon Room
THURSDAY, JUNE 27
7:30AM-1:30PM Registration - Ballroom Foyer West
7:45AM-8:30AM Continental
Breakfast – Ballroom Foyer
West
8:30AM-10:00AM Opening General Session/Keynote Address
“The
Impact of the Current Market Situation on the Emerging Trends
in the Communications
Industry” [PPT]
[PDF]
Joseph Bonocore
Eclipse Networks, Inc.
Ballroom West
10:00AM-10:30AM Mid Morning Break – Farallon Room
10:30AM-12:00PM Concurrent Sessions
1.
Session Title: Broadband Demand in the U.S., Europe and Korea
Session Chair: Frank Boggs
8, Willingness to Pay and
the Demand for Broadband Service [PPT]
[PDF]
Paul
Rappoport, Temple University, Lestor D. Taylor, University of Arizona and Donald
J. Kridel, University of Missouri at St. Louis
23, Access
Technology Demand in Europe [PPT]
[PDF]
Kjell Stordahl, Kjell
Ove Kalhagen, Borgar Tørre Olsen, Telenor Network
30, The Evolution Paths of
High Broadband Internet Providers in Korea [PPT]
[PDF]
Byung-Sun Cho, Sang Sup Cho, ETRI
Ballroom West
2. Session Title: Demand Analysis and Competition
in the Long Distance Market
Session Chair: George Wang
17, The Wholesale Competition in International Telecommunications System
[PPT]
[PDF]
Livio Cricelli, Università degli Studi di Cassino, Massimo Gastaldi, and
Nathan Levialdi
20, Technology and Business Forecasting in Telecommunications
Hans Bergendorff, Christian
Käfling and Fredrik Halsius, Telia Research
32, Unlimited
Long Distance Call Plans: Winners and Losers [PPT]
[PDF]
William Newman and Kevin Duffy-Deno, TNS Telecoms
San Miguel
12:00PM-1:30PM Luncheon
- Bayview/Union Square
1:30PM-2:30PM
Concurrent Sessions
1.
Session Title: Forecasting: Starting From Zero?
Session Chair: Gregory
M. Duncan
5, Examining How to Use A Survey-Based
Approach to Forecast The Impact of New Competitors, Products and Services
in the Telecom Industry
[PPT]
[PDF]
Steve Perry, M/A/R/C® Research
7, Price Elasticities of Demand on the Mobile Telephone
Market in Austria
Fiona
Schmid, Austrian Regulatory Authority for Broadcasting & Telecom.
Ballroom West
2. Session Title: Wireless Demand: Projections
and Plans
Session Chair:
Don Kridel
15, Mid-Long Term Technology R&D Master Plan of Korea's
Wireless Communications Using Analytic Hierarchy Process [PPT]
[PDF]
Jungmann Lee, Myung-Hwan Rim, Ilsue Roh, ETRI
37,
Geographical Projections for Wireless Telecom Demand
Don Kridel, University of Missouri-St. Louis and Victor Potapov, CopperKey
San Miguel
2:30PM-3:00PM Mid Afternoon Break – Farallon Room
3:00PM-5:00PM Tutorials
1.
Session Chair:
George Wang
“Challenges for Forecasters in a Digital Age” [PPT]
[PDF]
Ron Luginbill
SBC Communications
2.
Session
Chair: Shari Ingram
“Recent Advances in Survey-Based Analyses of Brand Market
Share” [PPT]
[PDF]
John Colias
M/A/R/C® Research
San Miguel
5:00PM-6:00PM Speaker Reception - Grand Terrace
FRIDAY, JUNE 28
7:45AM-8:30AM Continental Breakfast – Ballroom West Foyer
8:30AM-10:00AM Opening General Session/Keynote Address
“What will be the Telecom Industry's Growth Engines?” [PPT]
[PDF]
Marilyn O’Connell
Verizon
Ballroom West
10:00AM-12:00PM Keynote Address
“The Business Cycle and Telecoms”
Andrew Hodge[PPT]
[PDF]
and Christopher Swann [PPT]
[PDF]
DRI-WEFA
Ballroom West
7/9/02